Refund Policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the Shopify order number which was emailed to you when you purchased.
Please note that returns will need to be sent to the following address and you MUST PUT THE ORDER NUMBER IN THE ADDRESS AS SHOWN BELOW:
LidLift Returns
Order# xxxxxxxx
9432 South Union Square
Sandy, UT 84070
You can always contact us for any return question at Support@LidLiftGoggle.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We do not accept return of used goggles.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Upon receipt of your unused goggles your original payment method will be refunded less shipping charges and a $25 restocking fee.